The Value Of A Customer

The Value Of A Customer

Customers are the most important assets in every business. This is why customer acquisition and retention are essential to the growth of an organization. However, with these individuals having a lot of choices to make from a number of vendors, it becomes hard to...
Dealing With Difficult Customers

Dealing With Difficult Customers

You’ve probably heard the saying, “The customer is always right”, but what if the customer isn’t. In fact, what if they are difficult customers; being demanding and unreasonable. What then? Do you yell back or ignore? Anyone who has worked in customer service can...